Refund policy

Returns & Refund Policy

We offer a 30-day return period. This means you have 30 days from the date you receive your order to request a return.

Return Conditions

To be eligible for a return, the item must:

  • Be in the same condition as when you received it;

  • Be unworn and unused;

  • Have all original tags attached;

  • Be returned in its original packaging;

  • Include a receipt or other proof of purchase.

How to Request a Return

If you would like to return an item, please contact us at Return@thalisse.com. Please include your order number and, where applicable, the reason for your return.

Once your return request has been approved, we will provide you with the necessary return instructions and information on where to send your parcel.

Please note: return shipping costs are the responsibility of the customer. These costs will not be reimbursed or refunded by us, unless otherwise required by applicable law.

Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding your return, please contact us at Return@thalisse.com.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you have received the wrong item, please contact us as soon as possible.

We will assess the issue and work with you to find an appropriate solution.

Non-Returnable Items

Certain types of products cannot be returned. These may include:

  • Perishable goods, such as food, flowers or plants;

  • Custom-made or personalised products;

  • Special-order items;

  • Personal care products, including certain beauty products;

  • Hazardous materials;

  • Flammable liquids or gases;

  • Sale or clearance items;

  • Gift cards.

If you are unsure whether your item is eligible for a return, please contact us at Return@thalisse.com before sending anything back.

Exchanges

If you would like to receive a different item, size or variation, the quickest option is to return your original item and place a new order separately once your return has been approved.

Statutory 14-Day Cancellation Right in the UK/EU

Where applicable under consumer protection law, customers may have a 14-day statutory cancellation period for online purchases. During this period, you may cancel your order without giving a reason, subject to the applicable legal requirements and exclusions.

Where you exercise this statutory right, the item should be returned in an appropriate condition, taking reasonable care of the goods and keeping any original packaging and labels where reasonably possible.

Return shipping costs are the responsibility of the customer, unless applicable law requires us to cover these costs, for example where you have received an incorrect, damaged or defective item.

Nothing in this policy is intended to limit or exclude any mandatory consumer rights that apply to you under applicable law.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your return has been approved.

If approved, your refund will be processed automatically to your original payment method, normally within 10 working days.

Please note that once we have processed your refund, it may take additional time for your bank or card provider to process and credit the funds to your account.

Where return shipping costs are the responsibility of the customer, these costs will not be included in the refund.

If more than 15 working days have passed since your return was approved and you have still not received your refund, please contact us at Return@thalisse.com.