Terms of service
Terms and Conditions
Welcome to Thalisse. The terms "we", "us" and "our" refer to Thalisse. Thalisse operates this online store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised shopping experience (the "Services").
Thalisse is powered by Shopify, which enables us to provide the Services to you.
These Terms and Conditions, together with any policies referred to herein (collectively, the "Terms"), set out your rights and responsibilities when using our Services.
Please read these Terms carefully, as they contain important information regarding your legal rights, including disclaimers and limitations of liability.
By accessing, browsing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, you should not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least the age of majority in your country or jurisdiction of residence. If you allow a minor in your care to use the Services on devices that you own, purchase or control, you are responsible for that use.
When using our Services, including browsing our website or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing information, delivery address and payment details.
You represent and warrant that all information you provide to us is accurate, current and complete and that you have the necessary rights and authority to provide such information.
You are responsible for maintaining the confidentiality and security of any account credentials associated with your account and for all activity carried out through your account.
You may not transfer, sell, assign or licence your account to another person without our prior written consent.
SECTION 2 – OUR PRODUCTS
We make every reasonable effort to ensure that our products and services are displayed and described as accurately as possible. However, colours and the appearance of products may vary depending on the device you use to access our website and your device settings.
We do not guarantee that the appearance, quality or characteristics of any product or service will meet your individual expectations or exactly match the images or descriptions displayed on our website.
Product descriptions, specifications and other information may be updated or changed at any time without prior notice.
We reserve the right to discontinue products at any time and may limit the quantities of products available for purchase to any person, household, geographical region or jurisdiction where reasonably necessary.
SECTION 3 – ORDERS
When you place an order through our website, you are making an offer to purchase the products in your order.
Thalisse reserves the right to accept or decline an order at its discretion and where permitted by applicable law. Your order will only be considered accepted once we have confirmed its acceptance.
We may need to receive and successfully process your payment before your order can be accepted and fulfilled.
Please carefully review your order before submitting it. Once an order has been accepted, we may not always be able to accommodate cancellation requests.
If we are unable to accept, modify or cancel an order, we will make reasonable efforts to contact you using the email address, billing address or telephone number provided when the order was placed.
Returns and refunds are handled in accordance with our Returns & Refund Policy.
You confirm that products purchased from us are intended for personal or household use and are not being purchased for commercial resale or unauthorised export.
SECTION 4 – PRICING AND BILLING
Prices, discounts and promotional offers may change from time to time without prior notice.
The price charged for a product will generally be the price displayed at the time you place your order and will be shown in your order confirmation.
Unless otherwise stated, prices may include or exclude applicable taxes, delivery charges, handling fees, customs duties or import charges depending on the destination and applicable legislation.
Prices displayed on our website may differ from prices offered by third-party retailers or other sales channels.
From time to time, we may offer promotions that are subject to separate terms and conditions. If there is a conflict between the terms of a promotion and these Terms, the specific promotional terms will apply to that promotion.
You agree to provide accurate, current and complete purchase, payment and account information for all purchases made through our website.
You agree to promptly update your account and other relevant information, including your email address and payment details, so that we can process your transactions and contact you where necessary.
You represent and warrant that you are authorised to use the payment method provided for your purchase and that all payment information supplied by you is accurate and complete.
SECTION 5 – SHIPPING AND DELIVERY
We will make reasonable efforts to dispatch and deliver orders within the estimated delivery timeframes displayed on our website.
However, delivery dates and timeframes are estimates only and are not guaranteed unless expressly stated otherwise.
We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs procedures, adverse weather, strikes, government actions or other unforeseen circumstances.
Where applicable, responsibility for the goods will transfer to you in accordance with applicable consumer protection legislation. Nothing in these Terms is intended to exclude or limit any statutory rights you may have.
SECTION 6 – INTELLECTUAL PROPERTY
All content made available through our Services, including but not limited to trademarks, logos, text, images, graphics, product designs, videos, audio, layouts, software and the selection and arrangement of such materials, is owned by Thalisse, its affiliates or its licensors, unless otherwise stated.
The Services are provided for your personal and non-commercial use.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material from our Services without our prior written permission, except where permitted by applicable law.
Nothing in these Terms grants you any licence or other rights to use any patent, trademark, copyright or other intellectual property belonging to Thalisse, Shopify or any third party, except where expressly stated.
The names, logos, product names, service names, designs and slogans associated with Thalisse are trademarks of Thalisse or its relevant affiliates or licensors. You may not use them without prior written permission.
Shopify's name, logo, product names and service names are trademarks of Shopify. All other trademarks appearing on our Services belong to their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide access to tools or services operated by third-party providers.
We do not control or manage these third-party tools and do not necessarily monitor or endorse them.
Any third-party tools made available through our Services are provided on an "as is" and "as available" basis, subject to the terms and conditions of the relevant third-party provider.
Your use of optional third-party tools is at your own discretion and risk. You should review and understand the terms under which such tools are provided before using them.
We may introduce new features, tools or services through our website in the future. Such features will form part of the Services and will be subject to these Terms unless otherwise stated.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to websites, services or materials operated by third parties.
We are not responsible for examining or evaluating the content, accuracy, security or practices of third-party websites or services.
If you choose to access a third-party website or service through a link on our website, you do so at your own risk.
We are not responsible for any loss, damage or other consequences resulting from your access to or use of third-party websites, products, services or content.
Before entering into a transaction with a third party, you should carefully review that party's terms, privacy policy and other applicable policies.
Any complaints, claims or questions concerning third-party products or services should be directed to the relevant third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Thalisse is powered by Shopify, which enables us to provide our Services.
However, purchases made through our online store are transactions between you and Thalisse.
Shopify is not responsible for any aspect of transactions between you and Thalisse, including the sale, purchase, delivery, performance or quality of products purchased from us, except where required by law.
To the extent permitted by applicable law, you acknowledge that Shopify is not responsible for claims, losses or liabilities arising from transactions between you and Thalisse.
SECTION 10 – PRIVACY
Any personal information we collect through the Services is handled in accordance with our Privacy Policy.
Because our Services are hosted and supported by Shopify, Shopify may process certain personal information relating to your access to and use of our Services.
Information submitted through our website may be processed by Shopify and other service providers, including providers located in countries outside your country of residence.
Please review our Privacy Policy for further information about how Thalisse, Shopify and our service providers process personal information.
SECTION 11 – FEEDBACK
If you submit, upload, post, email or otherwise provide us with feedback, reviews, suggestions, ideas, proposals or other content ("Feedback"), you grant Thalisse a worldwide, royalty-free, transferable and sublicensable licence to use, reproduce, modify, publish, distribute and display that Feedback for legitimate business purposes, including operating, improving and promoting our Services.
You represent and warrant that:
You own or have the necessary rights to provide the Feedback;
Your Feedback does not infringe the rights of any third party;
Your Feedback complies with applicable laws and these Terms; and
Any compensation or incentive received in connection with your Feedback has been disclosed where required.
We are not obligated to keep Feedback confidential, pay compensation for Feedback or respond to Feedback.
We may, but are not required to, monitor, edit or remove Feedback that we reasonably believe to be unlawful, abusive, threatening, defamatory, obscene, misleading or otherwise inappropriate, or that violates the rights of any person or these Terms.
You remain solely responsible for the Feedback you submit and its accuracy.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
From time to time, information on our Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery estimates or product availability.
We reserve the right to correct errors, inaccuracies and omissions and to update or change information where necessary.
Where permitted by applicable law, we may also cancel or amend an order if material information was incorrect at the time the order was placed.
We will make reasonable efforts to communicate significant changes or cancellations to affected customers.
SECTION 13 – PROHIBITED USES
You may only use our Services for lawful purposes.
You must not use the Services:
For any unlawful, fraudulent or malicious purpose;
To violate applicable laws or regulations;
To infringe or violate our intellectual property rights or the rights of others;
To harass, abuse, threaten, defame, intimidate or harm our employees, customers or other individuals;
To submit false, misleading or fraudulent information;
To upload, transmit or distribute harmful or unlawful material;
To send spam, unsolicited promotional material or similar communications;
To impersonate another person or entity;
To interfere with another person's use or enjoyment of the Services;
To upload or transmit viruses, malware or other harmful code;
To reproduce, copy, extract, sell, resell or commercially exploit any part of the Services without our permission;
To collect or track the personal information of others without lawful grounds;
To phish, pharm, scrape or otherwise misuse the Services;
To use automated systems, bots, spiders, scraping tools, data extraction tools or similar technologies to access the Services without our prior written permission; or
To bypass, interfere with or circumvent security measures, access controls or other technical restrictions used to protect the Services.
We reserve the right to suspend, restrict or terminate access to our Services where we reasonably believe that these Terms have been violated or where otherwise permitted by law.
SECTION 14 – AGENTS
14.1
This section applies if you use, permit or enable an automated or semi-automated agent to access, use or interact with our Services.
An "Agent" means software or a service capable of taking autonomous or semi-autonomous actions on behalf of an individual or entity.
14.2
An Agent must not access, use or interact with our Services unless it identifies itself appropriately and complies with these Terms and any technical requirements we specify.
14.3
We may restrict, including through technical measures, whether and how Agents may access, use or interact with our Services.
14.4
Agents must:
Clearly identify themselves in applicable HTTP/HTTPS requests;
Not conceal or misrepresent that interactions originate from an Agent;
Not imitate human behaviour for the purpose of bypassing technical restrictions;
Not bypass CAPTCHA systems or other measures designed to distinguish automated access from human access;
Truthfully respond to mechanisms intended to determine whether an interaction is automated; and
Not circumvent measures intended to restrict, block or control automated access.
SECTION 15 – TERMINATION
We may suspend or terminate your access to the Services where permitted by applicable law, including where we reasonably believe you have breached these Terms.
You remain responsible for any amounts owed to us up to the effective date of termination.
The provisions relating to intellectual property, Feedback, disclaimers, limitation of liability, indemnification, governing law, privacy and any other provisions which by their nature should survive termination will continue to apply after termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
The information provided through our Services is made available for general information purposes only.
While we make reasonable efforts to keep information accurate and up to date, we do not guarantee that all information is complete, accurate, current or error-free.
To the fullest extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.
We do not guarantee that the Services will always be uninterrupted, timely, secure or free from errors.
Nothing in these Terms excludes, restricts or limits any warranty, guarantee, consumer right or statutory protection that cannot legally be excluded or limited under applicable law.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Thalisse and its directors, officers, employees, affiliates, agents, contractors, service providers and licensors will not be liable for indirect, incidental, special, consequential or punitive losses or damages arising from your use of the Services or products purchased through the Services.
This may include, where legally permitted, loss of profits, revenue, savings, data or replacement costs.
However, nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any mandatory consumer rights and protections.
SECTION 18 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Thalisse, Shopify and their respective affiliates, directors, officers, employees, agents, contractors, licensors and service providers from claims, losses, liabilities and reasonable legal expenses arising from:
Your breach of these Terms;
Your violation of applicable law or the rights of a third party; or
Your misuse of the Services.
We will provide reasonable notice of any claim where practicable. We may participate in or control the defence of a claim where appropriate.
Nothing in this section requires you to indemnify us for losses caused by our own unlawful conduct or for matters where such indemnification is prohibited by applicable law.
SECTION 19 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law.
The invalid or unenforceable portion will be treated as severed from these Terms to the extent necessary, without affecting the validity or enforceability of the remaining provisions.
SECTION 20 – WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with our policies and other documents expressly incorporated by reference, constitute the entire agreement between you and Thalisse regarding your use of the Services, except where additional terms apply to a specific product, service or promotion.
If any ambiguity arises in interpreting these Terms, it will not automatically be interpreted against the party that drafted them.
SECTION 21 – ASSIGNMENT
You may not transfer, assign or delegate your rights or obligations under these Terms without our prior written consent, where such consent is required by law.
We may assign or transfer our rights and obligations under these Terms where permitted by applicable law, including in connection with a business transfer, merger, restructuring or sale of assets.
SECTION 22 – GOVERNING LAW
These Terms and any separate agreements through which we provide Services to you shall be governed by the laws applicable to Thalisse and interpreted in accordance with applicable law.
Nothing in this section is intended to deprive consumers of any mandatory rights or protections available to them under the laws of their country or place of residence.
Where applicable, disputes may be brought before the competent courts having jurisdiction under mandatory applicable law.
SECTION 23 – HEADINGS
The headings used throughout these Terms are provided for convenience only and do not affect the meaning or interpretation of any provision.
SECTION 24 – CHANGES TO THESE TERMS
You can review the most current version of these Terms at any time on this page.
We reserve the right to update, modify or replace any part of these Terms by publishing an updated version on our website.
It is your responsibility to review these Terms periodically for changes.
Where required by applicable law, we will provide notice of material changes. Any changes will take effect from the date stated in the relevant notice or, where no date is stated, when the updated Terms are published.
Your continued use of or access to the Services after changes have been published constitutes acceptance of the updated Terms to the extent permitted by law.
SECTION 25 – CONTACT INFORMATION
If you have any questions about these Terms and Conditions, please contact us at:
Email: Info@thalisse.com
Company number: BE1024.552.701
Thalisse
Nothing in these Terms is intended to remove, restrict or limit any mandatory consumer rights that apply under the laws of the country in which you reside.